FAQ

General

• How to change my computer password?

  Windows: Press Ctrl+L to lock the computer, there you will see an option to reset the password
  

   

  Mac: Apple Menu - System Preferences. Select Users & Groups. Select your account and change Password.

• My computer is running slow, what can I do?

  Restart your computer…

  Empty your Recycle Bin

  • Windows: Run Disk Cleanup
  • Mac: Go to Manage Storage

  Closeout unnecessary Browser Tabs

  Closeout unused/unneeded open applications

• I added a second monitor, and now my screens are duplicated, how do I fix that?

  Windows:

  • Right-click on an empty space on your desktop
  • When the Menu pops up select Display settings
  • When the Display Settings window opens scroll down to the bottom
  • You will see “Multiple Displays”
  • This is a Dropdown menu there you can click on
  • Select Extend Desktop to this Display

  Mac:

  • Full guide found here.

• My Mouse won't go to my second Monitor now that it is displaying

  Windows:
  

  • Right-click on an empty space on your desktop 
  • When the Menu pops up select Display settings
  • When Display settings open you will see “Rearrange Your Displays”
  • This is a Graphical representation of where the computer thinks your Displays are in relation to each other
  • You can Drag the Displays around to change where the computer thinks they are in relation to where they actually are so they match. 
  • You can click on Identify to have the computer mark which screen it thinks is which with a number, which is also represented in that same display
  • Adjusted and drag the virtual representation of your screens to match the physical placement of them so that your mouse can move from screen to screen

  Mac:

  • Full guide can be found here

• How often should I restart my computer?

  Once a week at a minimum.

• How do I change Zoom audio/video settings?

  Full guide can be found here.

• Should I upgrade to the latest Windows or MacOS?

  While you should always to your system updates, we do not recommend immediately upgrading to the latest major overhauls from the respective systems (Windows and Mac).

  Major changes such as upgrading from Windows 10 to Windows 11 or MacOS Big Sur to Monterey can break the use of software and functionality for people and it is highly recommended to hold off on those major upgrades until they become more stable and you know your work software will not have issues running on it. This is generally 3-6 months after release.

• How do I change my audio settings in Windows?

  Right-click on the speakers icon, next click on Open Sound Settings.

• How do I connect to bluetooth devices?

  Windows 10:

  Full guide can be found here.

  
  Mac:

  Full guide can be found here.

• What do I do if my docking station is not working properly?

  Unplug from the computer for 10 seconds, then plug it back in. Should it still have issues - Unplug everything connected to it (Including power) and hold the dock’s power button down for 30 seconds.

• My internet connection is running slow, how could I fix it?

  Unplug the router from power for 30 seconds then reconnect. If it's still slow then unplug the modem from power for 30 seconds. Should it still be slow after that contact your ISP.

• How do I connect to a Mobile Hotspot?

  Apple:

  Find the full guide here.

  Android:

  Find the full guide here.
  
  
  

• I just bought a wireless Mouse, how do I connect it?

  Most Wireless Mice come with a USB Dongle that will need to be plugged into the computer. 

  Make sure the Batteries are in and the mouse is turned on

  Plugin the USB Dongle and your computer should detect it and allow you to begin using it

  If the Mouse is an Apple Magic Mouse you may need to connect it via Bluetooth to your Mac. 

  Find the full Mac support guide here.

• My application/program is not responding

  Windows:

  Right-click on the taskbar and select Task Manager. Find the not responding program, right-click on it, and click “End Task”.

  Mac:

  Click on the Spotlight and type Activity Monitor. Find the application not responding and click the stop button.

• How do I free up space on my hard drive?

  Windows:

  Uninstall any unwanted/unused programs, delete/move files to another drive or upload to the cloud, and run Disk Cleanup to delete temporary files.

  Mac:

  Find the full guide here.

• Sometimes a website does not display/work properly. What can I try?

  Web browsers can store data that can sometimes cause issues with accessing websites or logging into them. Try clearing the data using the links below for how to do it based on which browser you are using.

  • Edge
  • Firefox
  • Google Chrome

• How do I know if my printer is compatible with my Mac?

  Usually, on the box of the printer, it will have a Windows and Mac logo on it saying its compatible. To be sure, visit the manufacturer's website and look up the printer in question. Under specifications, look for anything in regards to “Minimum Requirements” or “Compatible Operating Systems”. Look for your version of macOS.

• My computer won't turn on. What can I do?

  • Make sure your computer is plugged in and that all of the cables are seated tightly.
  • Check your surge protectors or power strips and make sure they are on and working.
  • Try plugging your power cord directly into an outlet that you know works.
  • If you have a laptop, make sure that the LED on the charger is lit. Sometimes this is on the plastic transformer box or on the end that attaches to the computer. If this is not lit, it could indicate an issue with the power source.
  • If the LED on the charger is lit, leave it plugged into the laptop for a while to rule out a dead battery.
  • If all else fails, reach out to RTT Support and let us know what you tried!

• My screen is blank. What can I do? (laptop and desktop)

  • For desktops or external monitors, make sure the monitors are on and that the cable that goes from the monitor to your computer is connected securely.
    
    
  • Try pressing the keys on the keyboard or clicking the mouse. The computer may be in sleep or hibernate mode and doing this should wake it up.
  • A good indicator that the computer is still on are lights that may be on, on the keyboard, mouse, or the computer itself.
    
    
  • If you can hear that the computer is on, try pressing the power button a single time. This can also wake the computer up from sleep or hibernation mode.
    
    
  • If you can hear the computer running and all of the cables are connected AND the computer won’t wake from sleep you can attempt a hard shutdown.
    • Note that unsaved work will be lost during a hard shutdown.
    • You may receive a message about an improper shutdown but that is okay!
      
      
  • Hold the power button until the computer turns off, usually between 10 and 15 seconds.
  • Then attempt to turn the computer back on by pressing the power button.
  • If the screen still won't come on
  • Try using a monitor that you know works or remove any docks or adapters from the equation and plug the monitor directly into the computer (if possible). Another piece of equipment could be the point of failure.
  • If you have a laptop, open and close the lid. Sometimes a mechanical failure can cause this issue and can become apparent if the screen flickers while moving it.
    
    
  • If, after all that, the screen still won’t come back on, please reach out to RTT support for additional troubleshooting.
    
    
  • If the screen does start working again, or you have isolated a piece of equipment that is faulty, reach out to RTT Support for next steps.

• How can I make Windows 11 look a little more like 10?

  Open the Windows Start menu and then the Settings app. In Settings, navigate to Personalization, then Taskbar, and open Taskbar behaviors. You’ll see a field labeled Taskbar alignment with a drop-down menu. Change the drop-dox menu from Center to Left.